Britannia Hotels has been rated the worst large hotel chain in the UK for the seventh year in a row.
The budget group, which includes Pontins Holiday Park, was given one-star ratings for its bathrooms, bedrooms, cleanliness and value for money.
More than 8,000 hotel guests rated the UK’s 34 large hotel chains – with 31 or more hotels worldwide – as part of the survey by consumer reviewer Which?.
The reviewer said when one of its investigators checked in to the Britannia Lodge at Gatwick, there were “damp smells”, a “grubby bathtub” and stains on the bed sheets and bathroom walls which showed up under ultraviolet light.
Britannia made headlines last Christmas after its Hull property, the Royal Hotel, cancelled a charity’s booking for 28 homeless people over Christmas.
easyHotel, which is usually cheaper than Britannia, was the second worst despite avoiding any one-star reviews.
Premier Inn came in as the best rated chain for the fourth year in a row, with a 79% customer score, followed closely behind by Wetherspoons Hotels where guests were impressed by its character and value for money.
Rory Boland, Which? travel editor, said: “There really is no excuse for the grubby bathtubs and filthy rooms that we have seen year after year with Britannia so it is best to avoid them completely and go almost anywhere else.
“If you are looking for a cheap and cheerful stay in the centre of town you would be better off choosing the ever-reliable Premier Inn or a Wetherspoon Hotel, where even with paying extra for breakfast you can expect extraordinarily good value for money.”
Here is the rating list with each hotel’s customer scores: