Google Home and Google Nest: How to fix the three most common problems – CNET

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The lights may be on, but who can troubleshoot if Google Assistant doesn't respond to your Google homepage?

Chris Monroe / CNET

Thanks to the power of Google Assistant, almost all of your questions can be answered with the smart speakers from Google Home. But if something goes wrong with your device, you can't just ask, "OK, Google, what's wrong with you?" find a solution. However, there is likely to be a quick and easy solution to any problems that strain your Google Home speaker or hub.

Although generally reliable, Google Home speakers and displays may experience interference from time to time. Not to mention that they rely on other devices in your home network – your modem and router, smart home hubs and bridges, and your smartphone. If one of these errors occurs – your router breaks or a bridge is disconnected from the network – the entire system can break down.

If your Google Home gear suddenly starts to respond, is stubborn, or doesn't respond to anything you say, here are three of the most common Google Home issues, as well as troubleshooting information.

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The Google Home app doesn't recognize devices

When trying to set up a new Google Home speaker or hub, the "No devices found" error is the Google Home equivalent of the blue screen of death. There is nothing you can do until you find out what is causing it.

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Your Google Home app searches the room for compatible devices. However, if nothing appears, you need to fix the problem.

Screenshot by Dale Smith / CNET

If you see a "No devices found" message while setting up your device with the Google Home app, you can find troubleshooting information here. Note that some steps are a little different for iPhones and Android phones.

For iPhone

Make sure that Bluetooth is activated.

1. tap the settings > Bluetooth,

Second Make sure that the switch is activated.

Make sure you have the latest version of the Google Home app installed.

1. Open that AppStore,

Second Tap your user icon in the top right.

Third Scroll down to see a list of apps that need to be updated.

4th Either choose Refresh all or search for it Google Home App and choose To update just for that.

Force exit and restart Google Home app.

1. Either double-click the Home "button or slowly swipe up from the bottom of the screen to open the app switcher.

Second Swipe up and off the screen with the Google Home app.

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Some troubleshooting steps in Google Home are different for iPhones and Android phones.

Angela Lang / CNET

For Android phones

Make sure you have location services switched on.

1. tap the settings > Security & location > place > Use location.

Second Make sure that the switch is activated.

Third tap the settings > Apps & notifications > Google Home app > permissions > place,

4th Make sure that the switch is activated.

Make sure you have the latest version of the Google Home app installed.

1. Open that Google Play Business.

Second Tap the icon of three stacked horizontal lines in the top white bar.

Third tap My apps & games,

4th Either choose Refresh all or search for it Google Home App and choose To update just for that.

Force exit and restart Google Home app.

1. tap the settings > Apps & notifications

Second Find the Google Home App.

Third tap Force stop,

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Location services must be activated on Android phones so that the Google Home app can communicate with your devices.

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For iPhones and Android phones

Connect to your Google Home device directly via WiFi.

1. tap the settings > Wireless Internet access.

Second Search the list of available Wi-Fi networks for "GoogleHomeXXXX"(where XXXX is a sequence of numbers) or the name of the Google Home device that you specified when you set it up (i.e.," kitchen ").

Third Tap your Google Home device to connect.

4th Open that Google Home App to set up your device.

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Google Home's ability to differentiate your family based on their voices is great. However, when it stops working, it's time to train it again.

James Martin / CNET

Google homepage doesn't recognize my voice

Your Google homepage knows your voice and can recognize all of your family members by theirs. However, sometimes this system doesn't work properly and Google Home cannot distinguish you from anyone.

In this case, the problem can usually be resolved by re-training the Google homepage to recognize your voice.

For iPhones and Android phones

1. Open that Google Home App.

Second Click on your personal symbol in the lower right corner.

Third At the bottom of the Google Assistant tap on More settings,

4th tap assistant in the menu bar above.

5th tap language adaptation > Teach your assistant your voice again,

6th When asked in a popup whether you want this Cancel or Retrain, choose Retrain,

7th Follow the prompts to speak to repeat the training sets.

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Home networks can get complicated, especially with many smart home devices. If one part fails, the rest may not work.

Leslie Gornstein / CNET

Google Home cannot connect to my light or smart home

For many people, Google Home is more than just a smart speaker or display – it's the brain behind their entire smart home. But if suddenly you can no longer switch on the lights or the air conditioning with your voice, you may think that a smart home is not such a brilliant idea. Here's what to do.

First, check whether you can control your smart home devices via the respective apps. Brands like Phillips Hue, Ring Doorbells, and Nest Learning Thermostats each have their own apps that you can use to control your equipment. If you miss one or more of them, go to the App Store or Google Play and download them by searching for the product name.

If you tilt Control your smart home directly and make sure the devices you want to operate are connected to your network.

If you can For example, if you control your lights through the Hue app, the problem is probably not with the light bulbs (which means the problem may be with your Google homepage).

Next, make sure you're using a mobile device that has the same Google Account that is currently linked to the Google homepage.

For iPhones and Android phones

1. Open that Google Home App.

Second Click on your personal symbol in the lower right corner.

Third Make sure that the current account listed is the same Google Account that is linked to the Google homepage.

4th If not, tap the arrow button next to the account name and select the appropriate account is linked to the Google homepage.

If everything else fails, restart your entire network. Unplug the connector, wait about three minutes, and then connect everything in sequence in the following order. Wait for all devices to turn on completely before starting the next one:

1. Your modem.

Second Your router (if it is separated from your modem).

Third Any smart home hubs or bridges.

4th Your smart home equipment, including smart lights, switches, locks, doorbells and cameras.

Hopefully, these tips will help keep your Google Account running smoothly for a long, long time. Let us know if you have any other issues with your Google homepage in the comments and we'll investigate.

In the meantime, have you cleaned up your Google homepage? If not, you may not be able to make the best of it. Our extensive list of Google Home Quick Tips tells you how to control your smart home like a boss.

Originally released last month.